Accountability

Community Support Connections – Meals on Wheels and more strives to be transparent and accountable in all our activities. We are accountable to the people and communities we service, our volunteers, donors, funders and other supporters.  We strive to ensure accountability through various means:

TO THE PEOPLE AND COMMUNITIES WE SERVE
Community Support Connections – Meals on Wheels and More regularly seeks input from the people and communities we serve through program evaluation, satisfaction surveys, community consultations and focus groups.  
We provide opportunities for involvement in service delivery, fundraising and governance/decision-making.
We make our newsletters, Annual Reports, Client Bill of Rights, Privacy, Complaints Policies, and Multi-Sector Service Accountability Agreement to the Local Health Integration Network available on our website and in hard copy upon request.

TO OUR VOLUNTEERS
Our volunteer recruitment and screening policies are readily accessible.  We provide position specific training and supports.  We strive to keep our volunteers well informed – both about issues that affect them and our clients directly – and about issues that affect the agency and community at large.

TO OUR DONORS, FUNDERS AND OTHER SUPPORTERS
We provide regular financial and program reports to our donors, funders and other supporters, through specified reporting mechanisms and/or our newsletters and annual reports.

If you have any questions about our accountability measures, please contact the Executive Director.