Reassurance Calls and Security Checks

Janet, a wonderful Telephone Reassurance Volunteer

Telephone reassurance calls and security checks are made by supportive, friendly volunteers. These daily 'check ins' provide a friendly contact at a designated time of the day. The volunteer calls, checks on the client’s wellbeing, and chats briefly about subjects of interest to the client.

This past year, 12,126 visits and phone calls were made by trained volunteer friendly visitors who provided friendship and companionship to 261 seniors and adults with special needs who might otherwise feel lonely and isolated in their homes.

Features and Benefits

  • Friendly volunteers provide a daily phone call to check your health and safety
  • Calls can help to alleviate loneliness and increase independence
  • Phone calls set on a prearranged schedule for a consistent connection

Schedule

Calls can be made Monday - Friday, either daily or on a set schedule as requested. Calls are made in the morning.

It is very important that you let the office know if you are going to be away! If we cannot reach you by 2:00 pm of the day of your scheduled call, we will call your emergency contact.

Callers

Telephone reassurance calls are made by trained, screened volunteers. All of our volunteers have completed criminal reference checks and supplied us with character references.

The program is shared with Waterloo Home Support. Monday, Wednesday and Friday calls come from their office. Tuesday and Thursday calls come from our office.

Cost

There is no cost associated with this service.

Meet a Reassurance Volunteer

Freda Turcotte is a Community Support Connections volunteer and client who was born with little vision. "I realized when I was young that I might go completely blind," she says, "and I decided that the blindness wasn’t going to ruin or affect my life. It hasn’t stopped me."

Nothing has stopped Freda. For years, she sang in her own weekly musical program in Kingston that featured musicians like Johnny Cash and Hank Snow. It was held Sunday afternoons, when she knew that people listening might be lonely; she was pleased that she had the opportunity to visit with them.

Freda became a Community Support Connections client in 2001. Drivers provided her and her mother with rides to medical appointments, and encouraged her to volunteer.